Let’s sort it out.

For account, scan, product or routine questions, email hairmaxxsupport@gmail.com.

What to include

Tell us what happened, your iPhone model, iOS version and app version, plus the exact error if one appeared. A screenshot can help—remove anything private first. Never send passwords, verification codes or payment details.

Subscription or trial help

Open Account in HairMaxx and choose Restore purchases if access is missing. Apple manages your trial, billing and cancellation. Deleting the app or account does not cancel a subscription.

Manage Apple subscriptions ↗ · Request help or a refund from Apple ↗

A scan won’t finish

Check your connection and try a clear, well-lit front photo with your hair visible. Optional angles can be skipped. If a usage limit appears, wait for the daily reset or contact support if the message persists. Do not repeatedly submit the same failing scan.

A product looks wrong

Send the brand, full product name, barcode and the size or market shown on the package. Ingredient lists and formulations can differ, so a clear photo of the label helps us check the listing.

Delete your account

Deletion is available in the app under Account → Delete account. See deletion details and alternatives if you can’t sign in.